Shipping Policy

Processing Times

Please allow 2–3 business days (Monday to Friday) for us to process and ship your order. Every order includes a tracking number. An express shipping option is available at checkout.

During peak seasons or promotional events, processing may take slightly longer. We'll keep you informed of any delays.

Order Cut-Off Time

Our daily order cut-off time is 6:00 PM Eastern Time (ET). Orders placed after this time will be processed the next business day.

Delivery Times

Once your order has been placed, you can typically expect:

  • Processing time: 2–3 business days (Monday to Friday)
  • Transit time: 4–9 business days (Monday to Friday)
  • Total estimated delivery: 6–12 business days from purchase

United States, Standard Shipping: FREE

Deliveries to Alaska, Hawaii, Puerto Rico and other US territories may take a few days longer than the estimates above.

Carriers

We ship through trusted carriers including USPS, UPS, FedEx and DHL.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with your tracking number. Please allow 24–72 hours for tracking information to update as your package moves through international and US carrier networks.

Shipping Restrictions

We do not ship to PO Boxes, APO/FPO/DPO military addresses, or restricted areas. Some items may be subject to shipping restrictions depending on carrier or regional regulations.

Failed Delivery or Returned Packages

If a delivery attempt fails because of incorrect address details, or the package is otherwise undeliverable, it may be returned to us. We'll contact you to arrange a new delivery, which may incur additional shipping costs.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at help@claragenevieve.com. We'll work with the carrier to investigate and resolve the issue.

Important Notes

Delivery times are estimates and may vary due to customs processing, carrier delays or weather. Business days exclude weekends and US federal holidays.

All our products are shipped from our fulfillment warehouse in Asia.

Policy Updates

We may update this shipping policy from time to time. The latest version will always be available on this page.

Contact Information

  • Store name: Clara Genevieve
  • Company name: Highland Commerce Pty Ltd
  • Company address: 5 Fairway Drive, Kew East VIC 3102, Australia
  • ABN: 97 695 098 116
  • ACN: 695 098 116
  • Email: help@claragenevieve.com
  • Monday to Friday, 9:00 AM–5:00 PM Eastern Time
  • Saturday and Sunday: Closed

We aim to respond to all inquiries within 24 hours.